Return & Refund Policy

Last updated: March 2026

At iMetalPrint, we want you to be satisfied with your purchase.

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Returns

Because our products are custom-made metal prints, we generally do not accept returns for personalized items.

However, returns or replacements are possible if the product arrives:

• damaged
• defective
• incorrect

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• your order number
• photos of the damaged item
• photos of the packaging

We will arrange a replacement or refund if necessary.

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Non-Returnable Items

The following items cannot be returned:

• custom printed products
• personalized items
• items used or altered after delivery

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Refunds

Refunds will be issued to the original payment method once the issue has been verified.

Processing times may vary depending on your payment provider.