Terms and Conditions
Terms & Conditions
Last updated: March 2026
Welcome to our website. By accessing or using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
Intellectual Property
All content on this website, including images, logos, graphics, and text, is the property of iMetalPrint and may not be copied, reproduced, or distributed without permission.
Customer-submitted content (such as uploaded images or designs) remains the property of the customer. By placing an order, customers grant iMetalPrint a limited license to use the submitted content solely for the purpose of producing and fulfilling the order.
2. Products
We offer high-quality metal photo prints and wall art printed on aluminum panels.
Please note:
- Colors may vary slightly depending on your screen settings
- Product images are for illustration purposes
- Sizes and finishes are described as accurately as possible
3. Custom Orders
For custom metal prints, customers are responsible for ensuring that:
- Uploaded images belong to them or they have permission to use them
- Images are high resolution and suitable for printing
We are not responsible for poor print quality caused by low-resolution images provided by customers.
We reserve the right to refuse orders containing copyrighted or inappropriate material.
4. Pricing
Prices are subject to change at any time, but changes will not affect orders that have already been placed.
Additional costs may include:
Shipping fees
- Taxes where applicable
These will be calculated at checkout.
5. Orders
After placing an order you will receive an order confirmation email.
We reserve the right to cancel or refuse any order if:
- Payment cannot be verified
- Fraud is suspected
- Product availability changes
- Refunds will be issued to the original payment method within a reasonable timeframe.
If an order is cancelled, a full refund will be issued.
6. Shipping
We ship to multiple countries worldwide.
Shipping times are estimates and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
Once an order has been handed over to the carrier, we are not responsible for lost or stolen packages marked as delivered.
Customers will receive a tracking number when the order is dispatched.
7. Returns & Refunds
Because our products are made to order (custom printed), returns are not accepted unless the item arrives damaged, defective, or incorrect, in accordance with EU consumer law exceptions for personalized products.
- Damaged
- Defective
- Incorrect
If your order arrives damaged, contact us within 48 hours of delivery and include photos of the damage.
8. Intellectual Property
All website content including:
- images
- logos
- graphics
- text
- product designs
is the property of iMetalPrint and may not be copied or reproduced without permission.
9. Limitation of Liability
We shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
Use of the website and products is at your own risk.
10. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time.
Changes will take effect immediately upon posting on the website.
12. Contact Information
For questions regarding these Terms and Conditions, please contact us:
Email: info@imetalprint.com
We aim to respond within 1 busines day.